The *interesting* thing about this situation, is that I beleive they are
generating the invoice upon (or just after) receiving the transfer request.
I received 3 email renewal requests in the same day. (3 domains registered
on same day at nsi)
I transfered 1 domain, the other two are bunk. (don't want/need em)
I then received the paper final notice for the one I transferred, but have
not received any for the two I ignored.
--- cue sinister music....
Allen
----- Original Message -----
From: "WebWiz" <webwiz@atlcon.net>
To: <discuss-list@opensrs.org>
Sent: Wednesday, November 08, 2000 1:38 PM
Subject: Fun with Network Solutions
> OK, so now I'm on the phone with Network Solutions giving what-for to some
> wide-eyed customer support agent about a "FINAL NOTICE" that was received
> for a domain that was transferred away from NetSol 8 days before the final
> notice was issued.
>
> The conversation:
>
> Me: So, what if I paid this invoice now. Would your accounts receivable
> department accept the check?
>
> Freaked Out Agent (FOA): I don't know. I think that they will check to
see
> if an invoice was issued and, if so, they will accept the payment.
>
> Me: But the domain isn't yours. It was transferred 8 days before the
> invoice was issued. Will they check to see if the domain name is really
on
> your systems and, if not, return the check?
>
> FOA: I don't think so.
>
> Me: Why did you issue the invoice in the first place?
>
> FOA: Well, the domain is still in our system. It will be deleted in about
a
> month.
>
> Me: Check your system. You tell me if the domain is really there.
>
> FOA: It's registered with TUCOWS.
>
> Me: Right. So why did you issue the invoice?
>
> FOA: I don't know why the billing department does that. You shouldn't pay
> the invoice.
>
> Me: What if I do? Will you issue a refund?
>
> FOA: We don't issue refunds.
>
> Me: But you're not entitled to the money. How many people pay these
> invoices because they're scared of what you might do to their domain? Are
> you honestly telling me that if one like this was paid, and the customer
> later brought it to your attention that you WOULDN'T issue a refund?!
>
> FOA: Just don't pay the invoice.
>
> Me: That's not the point. I'm an ISP. I have lots of customers in this
> situation. What if one of them DOES pay such an invoice. Will you refund
> their money?
>
> FOA: Well, I can't say what the billing department might do.
>
> Me: Is it Network Solutions' policy to never issue refunds.
>
> (Here our good friend gets even more uncomfortable and puts me on hold.
> Eventually he returns)
>
> FOA: I think that if that happened, then we would probably issue a refund.
>
> Me: OK, so Network Solutions WILL issue a refund if I can demonstrate that
> the payment was made in error. Right?
>
> FOA: I don't know for sure, but we can initiate a refund request.
>
> ...it goes on and on like this for another 10 minutes, during which time
I'm
> referred to the "Technical Department" and even walked through submitting
a
> "Delete Registration" request from the "Make Changes>Advanced>Service
> Agreement" area of Network Solutions' website. It fails, by the way: "No
> match for <domain name> in the WHOIS database. Can not modify <domain
> name>". Ultimately, the best he can offer is that he "thinks" that they
> "might" issue a refund if someone complained that they had made payment on
> an erroneous invoice.
>
> Thought some of you might get a kick out of that. Is there someone at
> OpenSRS who is still collecting these erroneous invoices?
>
> Regards,
> Eric Longman
> Atl-Connect Internet Services
>
> +-------------------------------------------------------+
> | Atl-Connect Internet Services http://www.atlcon.net |
> | 3600 Dallas Hwy Ste 230-288 770 590-0888 |
> | Marietta, GA 30064-1685 support@atlcon.net |
> +-------------------------------------------------------+
>
>
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