Hi Scott,
> In hindsight, we did not articulate it well. The funny thing is, we had a
> very heated debate about how to approach this, and I was quite happy with
> our final approach - but, since that was so long ago, we forgot to mention
> it in the announcement.
>
Well, I'm not keen on flame wars, so I decided to avoid suggesting that it
was badly put. But now you come to mention it...
> We are *very* sensitive to touching your end users. We *know* that is one
> of the reasons many partners are with us.
>
I appreciate that.
> The *exact* details have not yet been worked out. We would likely promote
> the survey by advertising a big prize.
>
Surveys are good, if run correctly. Prizes are even better. But even indirect
interference with RSP's customers is a minefield.
> I hope y'all know that we would not use UCE, nor would we target our
> customer base's customers base.
>
I'll need a minute to figure that one out... :)
> We *may* ask RSPs to (optionally) help promote it.
>
Might I suggest that rather than asking your RSP's to promote it, you ask us
to run it with our own customers? It wouldn't take long between us to create
a CGI script to stick on our servers, which would send the results of a form
submission to both us and OpenSRS. That way we both get results, and even
better, the RSP gets a subset of results that is appropriate to their own
business. For RSP's still using the Quickstart interface, the script could be
remotely hosted, and framed if necessary.
> As previously stated, a big part of the value is finding out why people go
> with other services, and passing that info along to you.
>
I don't disagree with you, but as I've mentioned in the past, my anonymity is
important to me. I can never hide my affiliation with OpenSRS completely
(don't get me wrong, I'm not embarassed about OpenSRS, it's just the model
I've decided to go with), but the more I can, the better.
I think the most important factors here are 1) not damaging the RSP's
relationship with their clients; and 2) how the survey is going to be
implemented.
If the survey is implemented well, I have no objection to you talking to my
customers. But if I don't like the way it's going to be done, I'd prefer that
my clients weren't involved at all. If I have to be punished for that, by not
receiving the end results as someone suggested, well and good, I'm prepared
to live with that.
adam
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:36:05 EDT