and how would you go about setting that up
----- Original Message -----
From: "dnsadmin" <dnsadmin@pz.com>
To: <discuss-list@opensrs.org>
Sent: Wednesday, November 01, 2000 6:33 PM
Subject: Thank you - Replies to support: a time waster?
>
> I'm not sure what the numbers of emails support@opensrs.org receives in a
> day, but I have a question.
>
> Let's say they get 300 emails a day.
>
> If 300 issues get solved, and 150 people reply after the issue is solved
> with a "Thanks, that worked"
>
> Does that mean that support@opensrs.org has to weed through 150 emails of
> people saying "Thanks that worked?"
>
> What I'm wondering, is if the support staff isn't burdened with things
like
> this.. Perhaps there should definately be a web/email integration. Here's
a
> possibility:
>
> ----------------------
> To: <you>
> From: support@opensrs.org
> Subject: Re: domain in queue issue
>
> Hello, support@opensrs.org has responded to your query regarding "domain
in
> queue issue", and you can find the result on the following website:
>
> http://support.opensrs.org/websupport/ticket.cgi?1234234
>
> ----------------------
>
> Then on the website, is the reply from OpenSRS, and it says at the bottom:
>
> "Comments" where they fill them out and push the button which says "please
> follow up" or another button which says "problem solved"
>
> Or something -- this way they avoid the 150 thank-you emails, and they
only
> hear back from people still needing help.
>
>
>
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