I'm not sure what the numbers of emails support@opensrs.org receives in a
day, but I have a question.
Let's say they get 300 emails a day.
If 300 issues get solved, and 150 people reply after the issue is solved
with a "Thanks, that worked"
Does that mean that support@opensrs.org has to weed through 150 emails of
people saying "Thanks that worked?"
What I'm wondering, is if the support staff isn't burdened with things like
this.. Perhaps there should definately be a web/email integration. Here's a
possibility:
----------------------
To: <you>
From: support@opensrs.org
Subject: Re: domain in queue issue
Hello, support@opensrs.org has responded to your query regarding "domain in
queue issue", and you can find the result on the following website:
http://support.opensrs.org/websupport/ticket.cgi?1234234
----------------------
Then on the website, is the reply from OpenSRS, and it says at the bottom:
"Comments" where they fill them out and push the button which says "please
follow up" or another button which says "problem solved"
Or something -- this way they avoid the 150 thank-you emails, and they only
hear back from people still needing help.
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:36:04 EDT